{"id":11884,"date":"2026-10-27T19:14:37","date_gmt":"2026-10-27T19:14:37","guid":{"rendered":"https:\/\/turimpeks.com.tr\/iptal-ve-iade-kosullari\/"},"modified":"2026-10-27T19:15:09","modified_gmt":"2026-10-27T19:15:09","slug":"iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/turimpeks.com.tr\/en\/iptal-ve-iade-kosullari\/","title":{"rendered":"\u0130ptal, \u0130ade ve Teslimat Ko\u015fullar\u0131"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\nbody:has(.tml) .page-title{display:none!important}\nbody:has(.tml) .main-page-wrapper{padding-top:0}\nbody:has(.tml) 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.tml-docs a+a{border-top:0;border-left:1px solid var(--line)}\n  .tml-docs a[aria-current]{border-bottom-color:var(--blue)}\n  .tml-toc{display:none}\n}\n@media (max-width:767px){\n  .tml-wrap{padding:0 16px}\n  .tml-hero{margin:12px 16px 0;padding:40px 0 36px}\n  .tml-hero .tml-wrap{padding:0 22px}\n  .tml-body{font-size:15px}\n  .tml-dl{grid-template-columns:1fr}\n  .tml-dl dt{border-top:1px solid var(--line)}\n  .tml-dl dd{border-top:0;padding-top:4px}\n  .tml-sig{grid-template-columns:1fr}\n  .tml-layout{padding-bottom:56px}\n}\n<\/style>\n<div class=\"tml\">\n<header class=\"tml-hero\"><div class=\"tml-wrap\">\n<span class=\"tml-eyebrow\">Yasal Bilgiler<\/span>\n<h1>\u0130ptal, \u0130ade ve Teslimat Ko\u015fullar\u0131<\/h1>\n<p>Turimpeks Elektronik Cihazlar A.\u015e. &middot; turimpeks.com.tr<\/p>\n<\/div><\/header>\n<div class=\"tml-wrap tml-layout\">\n<aside class=\"tml-side\">\n<nav class=\"tml-docs\" aria-label=\"Yasal metinler\"><a href=\"\/mesafeli-satis-sozlesmesi\/\">Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi<\/a><a href=\"\/on-bilgilendirme-formu\/\">\u00d6n Bilgilendirme Formu<\/a><a href=\"\/iptal-ve-iade-kosullari\/\" aria-current=\"page\">\u0130ptal, \u0130ade ve Teslimat<\/a><a href=\"\/uyelik-sozlesmesi\/\">\u00dcyelik S\u00f6zle\u015fmesi<\/a><a href=\"\/aydinatma-metni\/\">KVKK Ayd\u0131nlatma Metni<\/a><\/nav>\n<details class=\"tml-toc\" open><summary>Bu sayfada<\/summary><ol><li><a href=\"#m1\">Teslimat ko\u015fullar\u0131<\/a><\/li><li><a href=\"#m2\">Sipari\u015f iptal ko\u015fullar\u0131<\/a><\/li><li><a href=\"#m3\">\u0130ade ve cayma hakk\u0131 ko\u015fullar\u0131 (bireysel t\u00fcketiciler \/ B2C)<\/a><\/li><li><a href=\"#m4\">Cayma hakk\u0131n\u0131n kullan\u0131lamayaca\u011f\u0131 \u00fcr\u00fcnler (iade istisnalar\u0131)<\/a><\/li><li><a href=\"#m5\">Kurumsal sat\u0131\u015flarda (B2B) iade ko\u015fullar\u0131<\/a><\/li><li><a href=\"#m6\">Geri \u00f6deme (iade) s\u00fcreci<\/a><\/li><li><a href=\"#m-iade-ve-destek-iletisim-bilgileri\">\u0130ade ve destek ileti\u015fim bilgileri<\/a><\/li><\/ol><\/details>\n<\/aside>\n<article class=\"tml-body\">\n<p>Turimpeks Elektronik Cihazlar A.\u015e. (\"Turimpeks\") olarak turimpeks.com.tr \u00fczerinden yapaca\u011f\u0131n\u0131z al\u0131\u015fveri\u015flerin g\u00fcvenli, \u015feffaf ve sorunsuz bir \u015fekilde tamamlanmas\u0131na \u00f6nem veriyoruz. Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnlerin teslimat\u0131, sipari\u015f iptali ve iade s\u00fcre\u00e7lerine ili\u015fkin detayl\u0131 bilgilendirme a\u015fa\u011f\u0131da yer almaktad\u0131r.<\/p>\n<h2 id=\"m1\">1. TESL\u0130MAT KO\u015eULLARI<\/h2>\n<h3>1.1. Teslimat S\u00fcreci ve Kargo<\/h3>\n<p>\u0130nternet sitemiz \u00fczerinden verilen sipari\u015fler, yasal 30 g\u00fcnl\u00fck s\u00fcreyi a\u015fmamak kayd\u0131yla, sipari\u015f onay\u0131ndan itibaren ortalama 1-3 i\u015f g\u00fcn\u00fc i\u00e7erisinde anla\u015fmal\u0131 kargo\/lojistik firmam\u0131za <span class=\"tml-ph tml-ph--firma\">Anla\u015fmal\u0131 Kargo Firmas\u0131<\/span> teslim edilir.<\/p>\n<p>Kargo firmas\u0131 teslimatlar\u0131 hafta i\u00e7i \u00e7al\u0131\u015fma saatleri i\u00e7erisinde adrese yapmaktad\u0131r. Resm\u00ee tatil ve bayram g\u00fcnlerinde teslimat yap\u0131lmamaktad\u0131r.<\/p>\n<h3>1.2. Teslimat An\u0131nda Dikkat Edilmesi Gerekenler ve Hasarl\u0131 Paket<\/h3>\n<p>Deniz elektroni\u011fi ve navigasyon cihazlar\u0131 hassas teknolojiye sahip \u00fcr\u00fcnlerdir. Bu nedenle kargo teslimat\u0131 esnas\u0131nda paketi kargo g\u00f6revlisinin yan\u0131nda kontrol etmeniz \u00f6nem ta\u015f\u0131maktad\u0131r.<\/p>\n<p>Kargo ambalaj\u0131nda ezilme, y\u0131rt\u0131lma, \u0131slanma veya k\u0131r\u0131k tespiti halinde \u00fcr\u00fcn\u00fc teslim almay\u0131n\u0131z ve kargo g\u00f6revlisine mutlaka \"Hasar Tespit Tutana\u011f\u0131\" tutturunuz.<\/p>\n<p>Tutana\u011f\u0131 tutulmayan hasarl\u0131 \u00fcr\u00fcn teslimatlar\u0131nda, \u00fcr\u00fcn\u00fcn sa\u011flam ve eksiksiz teslim edildi\u011fi kabul olunur.<\/p>\n<h3>1.3. Adreste Bulunamama ve Al\u0131c\u0131 Kaynakl\u0131 Gecikmeler<\/h3>\n<p>Teslimat adresinde kimsenin bulunmamas\u0131 veya yanl\u0131\u015f\/eksik adres bildirimi nedeniyle \u00fcr\u00fcn\u00fcn teslim edilemeyip depomuza geri d\u00f6nmesi durumunda, ortaya \u00e7\u0131kacak ikinci kargo\/depolama masraflar\u0131 ALICI\u2019ya aittir.<\/p>\n<h3>1.4. Teknik Montaj ve Yetkili Servis Uyar\u0131lar\u0131<\/h3>\n<p>Cihazlar\u0131n (Radar, Sonar, Autopilot vb.) montaj ve entegrasyonu \u00f6zel teknik bilgi gerektirir. Yetkili servis d\u0131\u015f\u0131nda yap\u0131lan usuls\u00fcz montaj, yanl\u0131\u015f voltaj ba\u011flama veya fiziki m\u00fcdahaleler sonucu meydana gelen ar\u0131zalar garanti kapsam\u0131 d\u0131\u015f\u0131ndad\u0131r ve ay\u0131pl\u0131 mal de\u011ferlendirmesine girmez.<\/p>\n<h2 id=\"m2\">2. S\u0130PAR\u0130\u015e \u0130PTAL KO\u015eULLARI<\/h2>\n<h3>2.1. Kargoya Verilmeden \u00d6nce \u0130ptal<\/h3>\n<p>Sipari\u015finizi verdikten sonra hen\u00fcz kargoya teslim edilmedi\u011fi a\u015famada <span class=\"tml-ph tml-ph--firma\">M\u00fc\u015fteri Hizmetleri E-postas\u0131<\/span> adresine e-posta g\u00f6ndererek veya 0216 450 09 20 numaras\u0131ndan m\u00fc\u015fteri hizmetlerimize ula\u015farak sipari\u015finizi \u00fccretsiz olarak iptal edebilirsiniz.<\/p>\n<p>\u0130ptal talebinizin onaylanmas\u0131n\u0131n ard\u0131ndan \u00f6dedi\u011finiz tutar 14 g\u00fcn i\u00e7erisinde \u00f6deme yapt\u0131\u011f\u0131n\u0131z y\u00f6nteme (kredi kart\u0131\/havale) aynen iade edilir.<\/p>\n<h3>2.2. Kargoya Verildikten Sonra \u0130ptal<\/h3>\n<p>Kargoya verilmi\u015f olan sipari\u015fler kargo s\u00fcrecindeyken durdurulamamaktad\u0131r. Bu durumda \u00fcr\u00fcn\u00fc kargodan teslim almadan iade olarak geri y\u00f6nlendirmeniz veya teslim ald\u0131ktan sonra a\u015fa\u011f\u0131daki \u0130ade Ko\u015fullar\u0131 \u00e7er\u00e7evesinde iade etmeniz gerekmektedir.<\/p>\n<h2 id=\"m3\">3. \u0130ADE VE CAYMA HAKKI KO\u015eULLARI (B\u0130REYSEL T\u00dcKET\u0130C\u0130LER \/ B2C)<\/h2>\n<h3>3.1. Cayma Hakk\u0131 S\u00fcresi<\/h3>\n<p>T\u00fcketici s\u0131fat\u0131n\u0131 haiz (bireysel) al\u0131c\u0131lar, 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun uyar\u0131nca, \u00fcr\u00fcn\u00fc teslim ald\u0131klar\u0131 tarihten itibaren 14 (ond\u00f6rt) g\u00fcn i\u00e7inde hi\u00e7bir gerek\u00e7e g\u00f6stermeksizin cayma hakk\u0131n\u0131 kullanabilirler.<\/p>\n<h3>3.2. \u0130ade S\u00fcreci ve Anla\u015fmal\u0131 Kargo<\/h3>\n<p>Cayma hakk\u0131n\u0131 kullanmak i\u00e7in 14 g\u00fcnl\u00fck s\u00fcre i\u00e7inde <span class=\"tml-ph tml-ph--firma\">M\u00fc\u015fteri Hizmetleri E-postas\u0131<\/span> e-posta adresimize bildirimde bulunman\u0131z gerekmektedir.<\/p>\n<p>\u0130ade onay\u0131n\u0131 takiben, \u00fcr\u00fcn\u00fc 10 g\u00fcn i\u00e7inde Turimpeks\u2019in anla\u015fmal\u0131 kargo firmas\u0131 olan <span class=\"tml-ph tml-ph--firma\">Anla\u015fmal\u0131 Kargo Firmas\u0131<\/span> ile <span class=\"tml-ph tml-ph--firma\">Kargo \u0130ade Kodu<\/span> belirterek depomuza \u00fccretsiz olarak g\u00f6nderebilirsiniz.<\/p>\n<p>Anla\u015fmal\u0131 kargo firmam\u0131z d\u0131\u015f\u0131nda ba\u015fka bir firma ile yap\u0131lan g\u00f6nderimlerde kargo \u00fccreti ALICI\u2019ya aittir.<\/p>\n<h3>3.3. \u0130ade Kabul \u015eartlar\u0131<\/h3>\n<p><strong>\u0130ade edilecek \u00fcr\u00fcn\u00fcn:<\/strong><\/p>\n<ul><li>Orijinal kutusu, ambalaj\u0131, koruyucu straforlar\u0131 zarar g\u00f6rmemi\u015f olmas\u0131,<\/li><li>Varsa standart aksesuarlar\u0131, kablolar\u0131, kullan\u0131m k\u0131lavuzlar\u0131 ve garanti belgesinin tam olmas\u0131,<\/li><li>Varsa \u00fcr\u00fcnle birlikte hediye edilen kampanyal\u0131\/ek \u00fcr\u00fcnlerin de eksiksiz g\u00f6nderilmesi,<\/li><li>\u00dcr\u00fcn\u00fcn denenmemi\u015f, kullan\u0131lmam\u0131\u015f ve fiziki\/yaz\u0131l\u0131msal olarak hasar g\u00f6rmemi\u015f olmas\u0131 gerekmektedir.<\/li><\/ul>\n<h3>3.4. Kurumsal Fatura \u0130adeleri<\/h3>\n<p>Faturas\u0131 \u015firket\/kurum ad\u0131na kesilen sipari\u015flerin iadelerinde, kurum taraf\u0131ndan Turimpeks ad\u0131na d\u00fczenlenmi\u015f bir \"\u0130ade Faturas\u0131\" kesilerek \u00fcr\u00fcnle birlikte g\u00f6nderilmelidir. \u0130ade faturas\u0131 kesilmeyen kurumsal g\u00f6nderimlerin iade s\u00fcreci tamamlanamamaktad\u0131r.<\/p>\n<h2 id=\"m4\">4. CAYMA HAKKININ KULLANILAMAYACA\u011eI \u00dcR\u00dcNLER (\u0130ADE \u0130ST\u0130SNALARI)<\/h2>\n<p>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 15. maddesi uyar\u0131nca a\u015fa\u011f\u0131daki \u00fcr\u00fcn gruplar\u0131nda cayma\/iade hakk\u0131 kullan\u0131lamaz:<\/p>\n<p><strong>\u00d6zel \u00dcretim \/ Metrajl\u0131 \u00dcr\u00fcnler:<\/strong> M\u00fc\u015fterinin talebine g\u00f6re \u00f6zel \u00f6l\u00e7\u00fcde kesilerek haz\u0131rlanan kablo, halat, boru ve \u00f6zel tesisat malzemeleri.<\/p>\n<p><strong>Yaz\u0131l\u0131m ve Dijital Harita Kartlar\u0131:<\/strong> Ambalaj\u0131, band\u0131, m\u00fchr\u00fc veya koruyucu ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f olan dijital harita kartlar\u0131 (Navionics, C-MAP vb.), denizcilik yaz\u0131l\u0131mlar\u0131, cihaz aktifle\u015ftirme lisanslar\u0131 ve veri depolama cihazlar\u0131.<\/p>\n<p><strong>Montaj\u0131 Yap\u0131lm\u0131\u015f Cihazlar:<\/strong> Ambalaj\u0131 a\u00e7\u0131l\u0131p tekneye veya fiziki ortama montaj\u0131 yap\u0131lm\u0131\u015f, vida yuvalar\u0131 oturtulmu\u015f, kablolamas\u0131 kesilmi\u015f veya cihaz kayd\u0131\/aktifle\u015ftirmesi yap\u0131lm\u0131\u015f \u00fcr\u00fcnler yetkili servis raporu olmadan iade al\u0131namaz.<\/p>\n<p><strong>An\u0131nda \u0130fa Edilen Dijital Hizmetler:<\/strong> M\u00fc\u015fteriye elektronik ortamda an\u0131nda teslim edilen lisans kodlar\u0131 ve yaz\u0131l\u0131mlar.<\/p>\n<h2 id=\"m5\">5. KURUMSAL SATI\u015eLARDA (B2B) \u0130ADE KO\u015eULLARI<\/h2>\n<p>Faturas\u0131 \u015firket, \u015fah\u0131s \u015firketi veya t\u00fczel ki\u015filik ad\u0131na d\u00fczenlenen (kurumsal fatural\u0131) al\u0131mlarda, al\u0131c\u0131 \"T\u00fcketici\" say\u0131lmad\u0131\u011f\u0131ndan T\u00fcketici Kanunu ve cayma hakk\u0131 h\u00fck\u00fcmleri uygulanmaz.<\/p>\n<p>Kurumsal al\u0131mlarda T\u00fcrk Ticaret Kanunu (TTK) h\u00fck\u00fcmleri ge\u00e7erli olup; ay\u0131pl\u0131\/kusurlu \u00fcr\u00fcn iadeleri veya de\u011fi\u015fimleri TTK m. 23 \u00e7er\u00e7evesinde s\u00fcresi i\u00e7inde yap\u0131lan yasal ay\u0131p ihbarlar\u0131 ile y\u00fcr\u00fct\u00fcl\u00fcr. Keyfi iade kabul edilmemektedir.<\/p>\n<h2 id=\"m6\">6. GER\u0130 \u00d6DEME (\u0130ADE) S\u00dcREC\u0130<\/h2>\n<p>\u0130ade edilen \u00fcr\u00fcn depomuza ula\u015ft\u0131ktan sonra teknik ekibimiz taraf\u0131ndan incelenir ve iade \u015fartlar\u0131na uygunlu\u011fu de\u011ferlendirilir.<\/p>\n<p>\u0130adesi onaylanan \u00fcr\u00fcnlerin bedeli, onay\u0131 takip eden 14 g\u00fcn i\u00e7erisinde \u00f6deme yapt\u0131\u011f\u0131n\u0131z kredi kart\u0131na veya banka hesab\u0131n\u0131za iade edilir.<\/p>\n<p><strong>Kredi Kart\u0131 \u0130adeleri:<\/strong> Tutar\u0131n bankan\u0131za iade edilmesinden sonra hesab\u0131n\u0131za yans\u0131mas\u0131 banka s\u00fcre\u00e7lerine ba\u011fl\u0131 olarak 2-3 haftay\u0131 bulabilir. Bu s\u00fcre\u00e7 tamamen bankan\u0131z\u0131n i\u00e7 operasyonlar\u0131yla ilgili olup Turimpeks'in m\u00fcdahale yetkisi bulunmamaktad\u0131r.<\/p>\n<h2 id=\"m-iade-ve-destek-iletisim-bilgileri\">\u0130ADE VE DESTEK \u0130LET\u0130\u015e\u0130M B\u0130LG\u0130LER\u0130<\/h2>\n<ul><li><strong>\u015eirket Unvan\u0131:<\/strong> Turimpeks Elektronik Cihazlar A.\u015e.<\/li><li><strong>\u0130ade Adresi:<\/strong> <span class=\"tml-ph tml-ph--firma\">\u0130ade Adresi<\/span><\/li><li><strong>Telefon:<\/strong> 0216 450 09 20<\/li><li><strong>E-posta:<\/strong> <span class=\"tml-ph tml-ph--firma\">M\u00fc\u015fteri Hizmetleri E-postas\u0131<\/span><\/li><\/ul>\n<p class=\"tml-help\">Sorular\u0131n\u0131z i\u00e7in <a href=\"\/iletisim\/\">\u0130leti\u015fim sayfam\u0131zdan <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/a> bize ula\u015fabilirsiniz.<\/p>\n<\/article>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Yasal Bilgiler \u0130ptal, \u0130ade ve Teslimat Ko\u015fullar\u0131 Turimpeks Elektronik Cihazlar A.\u015e. &middot; turimpeks.com.tr Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi\u00d6n Bilgilendirme Formu\u0130ptal, \u0130ade ve","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11884","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/pages\/11884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/comments?post=11884"}],"version-history":[{"count":1,"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/pages\/11884\/revisions"}],"predecessor-version":[{"id":11888,"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/pages\/11884\/revisions\/11888"}],"wp:attachment":[{"href":"https:\/\/turimpeks.com.tr\/en\/wp-json\/wp\/v2\/media?parent=11884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}